Claims Center

Thompson Insurance Claims Center

Something happened. We're here. Thompson Insurance advocates for you at every step of the claims process — from the first call to final payment.

Filing an insurance claim can be overwhelming — especially when you're dealing with property damage, an accident, or a loss. At Thompson Insurance, we don't just hand you a carrier phone number. We stay with you through the entire process, advocating loudly when the claim is disputed and keeping you informed every step of the way.

What To Do After a Loss

01

Make Sure Everyone Is Safe

If there are injuries or immediate dangers, call 911 first. Your safety and the safety of your family come before anything else.

02

Document the Damage

Photograph all damage with photos and video before anything is moved or repaired. Take multiple angles. This documentation protects your claim.

03

Call Thompson First

Call (901) 402-0779 — we'll start the claim. Don't navigate the carrier system alone. We know the process and will contact your carrier, open the claim, and guide you through next steps.

04

We Advocate for You

We coordinate with the carrier on your behalf. We review adjuster estimates, flag any discrepancies, and advocate for a fair settlement. You focus on recovery — we handle the insurance side.

Auto Claims Roadmap

01

Stay Safe

Move vehicles out of traffic if possible. Check for injuries. Call 911 if needed.

02

Document Everything

Photograph all vehicles, the scene, road conditions, and any visible injuries. Do this before moving vehicles.

03

Exchange Information

Get the other driver's name, insurance company, policy number, license plate, and contact information.

04

Do Not Admit Fault

Even a casual apology can be used against you. Let the insurers determine liability.

05

Contact Us

Reach 24/7 support. We'll tell you exactly how to file based on your carrier and situation.

06

File the Claim

We'll help you contact your carrier or file on your behalf. Most carriers have 24/7 claims lines.

07

Claims Adjuster

Your carrier will assign an adjuster who will assess the damage, typically within 24–72 hours.

08

Resolution

Once the adjuster's report is complete, your carrier will issue payment or authorize repairs. We stay available throughout.

Home / Property Claims Roadmap

01

Ensure Safety

If there is structural damage, gas leaks, or electrical hazards, evacuate and call 911.

02

Prevent Further Damage

Cover broken windows, roof openings, or damaged areas with tarps or boards. Keep all receipts — these costs are typically reimbursable.

03

Document Before Touching Anything

Take extensive photos and video of all damage before any cleanup or repairs.

04

Contact Us First

Chat with Annie 24/7. We'll advise on how to proceed based on your specific policy and carrier.

05

File the Claim

We'll contact your carrier and open the claim. Most carriers will acknowledge within 24 hours.

06

Adjuster Visit

A claims adjuster will inspect the damage and prepare an estimate. You have the right to get your own estimate as well.

07

Contractor Selection

Do not sign a contract or Assignment of Benefits with any contractor before speaking with us. We help protect you from contractor fraud.

08

Resolution & Payment

Once the estimate is agreed upon, your carrier issues payment minus your deductible. We stay involved until you're satisfied.

Have a claim right now?
Call us immediately.

We pick up. We advocate. We stay with you until it's resolved.

(901) 402-0779
Start Your Protection