A Family Legacy Built on Trust and Service.
Thompson Insurance Agency was founded in 1992 by Wendell Thompson with one goal — to help families protect what matters most. For more than three decades, that mission hasn't changed. What started as a small Germantown agency built on personal handshakes and honest advice has grown into a full independent insurance agency serving families across Shelby County, Tennessee and DeSoto County, Mississippi — covering Germantown, Collierville, Bartlett, Cordova, Southaven, Olive Branch, Horn Lake, Hernando, and the surrounding Mid-South communities. Today, Wendell's son Jason Thompson proudly carries on that legacy as the second generation leading our agency. Under Jason's leadership, Thompson Insurance has continued to grow while staying true to the values that have always defined us: honest advice, deep local expertise, and the kind of attentive service that turns first-time clients into lifelong relationships.
Why We're Independent
When Wendell founded this agency, he made a deliberate choice: be independent. Not because it was easier — independent agencies carry more responsibility, require more expertise, and demand more active work at every renewal. But because it was the right model for the families we wanted to serve.
For 34 years, that choice has meant shopping 10+ top-rated carriers for every client, advocating loudly during claims, and having the kind of honest conversations a captive agent — whose paycheck depends on one carrier — simply cannot have. We tell clients when we can't beat their current rate. We tell them when a cheaper policy has meaningful coverage gaps. We give them the full picture and let them decide.
That independence is the foundation of everything we do.
Built for the Mid-South
We're not a call center, and we're not a national brand running a local franchise. We're a small team of advisors based in Germantown, Tennessee, with a deep understanding of the markets we serve.
That matters because the Mid-South has its own insurance realities. The New Madrid Seismic Zone runs right through our service area — most homeowners don't realize their standard policy excludes earthquake damage entirely. DeSoto County and parts of Shelby County have higher flood risk than national maps suggest. And the high manufactured home density across our region creates underwriting challenges that out-of-state agents simply don't understand.
We've spent more than three decades navigating these realities for our clients. That experience shows up in every quote, every claim, and every renewal conversation.
Agency For Life
The tagline on our office wall — and on every email we send — reads "Agency For Life." It's not a marketing line. It's a commitment. We're not a one-transaction agency. We're here at renewal, during a claim, when you buy a new home, when your teenager gets a license, and every call in between. Our relationship with you starts at policy one — and doesn't end. Being a Thompson client has its privileges. You get an advisor who has no financial incentive to favor any single carrier, a team that knows the Mid-South market in depth, and 24/7 support when life doesn't go according to plan. That's the Thompson model. It hasn't changed in 34 years, and it won't.
"Being a Thompson client has its privileges."
Meet The Team.
Real advisors, real relationships. We're not a call center — we're your neighbors.
Jason Thompson
Owner & AdvisorWith over 30 years of experience in the Mid-South insurance market, Jason has built Thompson Insurance on the belief that every client deserves a trusted advisor — not just a policy number.
Daniel May
Sales ProducerDaniel specializes in personal lines and helps new clients navigate their coverage options with clarity, patience, and a thorough review of their full protection picture.
Necole Caldera
Client ExperienceNecole is the heart of our client relationships — handling renewals, billing, certificates, and the day-to-day needs of every client with warmth and efficiency.
Shannon Maxey
Marketing & TechnologyShannon leads our digital presence and technology strategy — including the systems that keep Thompson Insurance available, accessible, and modern for every client we serve.